In an anonymous online Customer Survey conducted in September 2015, our clients rated their overall customer experience to be 4.6 out of 5
PERSONALIZED SERVICE
You will have a dedicated cleaner on a dedicated day and time – NOT a crew of rotating persons. You will build a trust with your cleaner and they will tailor service to best fit your particular needs and priorities.
HIGHLY TRAINED STAFF
All our staff undergo an extensive training program designed to ensure a consistently high level of service. Our training program includes: Videos, Step by step guidelines for procedures in each room in the house, One-on-one hands on training with manager, Shadowing with senior cleaners in customer homes, Ongoing, regularly scheduled mandatory training sessions for all staff.
FULLY VETTED STAFF
Employees are screened thoroughly before hiring including reference checks and Police Clearance Certification. All foreign workers possess valid Bermuda Work Permits.
PROFESSIONAL
We comply with all Bermuda Government regulations with regard to the Bermuda Employment Act 2000 – Health Insurance, Social Insurance, Company Pension and Payroll Tax. We do also have insurance coverage in the event of accidental damage to property.
EXCELLENT REPUTATION
We have been in operation since 2002 with the majority of new business coming to us by way of referrals from existing clients. In an anonymous online Customer Survey conducted in Sept 2015 98% of our clients said they would recommend our service to others.